Terms and Conditions for Internet Service

These Terms and Conditions (“Agreement”) govern the use of the internet services (“Service”)

provided by Bethnet CC (“ISP”, “we”, “our”, or “us”) to you (“Customer”, “you”, or “your”). By

subscribing to or using our services, you agree to these terms.

1. Service Agreement

1.1 Service Description

We provide internet connectivity and related services as outlined in your subscription package.

1.2 Service Availability

Service availability may be subject to network conditions, maintenance, or factors beyond our

control (e.g., power outages, natural disasters).

2. Customer Obligations

2.1 Equipment

You are responsible for the proper use and maintenance of any equipment provided or purchased

from us. Unauthorized tampering or modification is prohibited. All fixtures remain the property of

Bethnet.

2.2 Compliance

You must not use the Service for any unlawful purposes, including but not limited to fraud, hacking,

or spreading malware.

3. Payment Terms

3.1 Billing

Invoices will be issued monthly, and payment is due 7 days of the invoice date.Late payments will

result in the suspension or termination( after 60 days) of service. Reconnection fees may apply as

outlined in section 3.3.

3.3 Reactivation Fees

If your account is suspended due to non-payment, a reactivation fee of R350.00 is payable before the

service is reinstated. This fee is non-refundable and must be settled along with all outstanding

balances on your account. Reactivation of service is subject to confirmation of payment.
3.4 Callout Fees

If an on-site visit is required to resolve any issues not caused by our equipment or network (e.g.,

customer-installed hardware, environmental factors, or improper use), a callout fee of R350.00 will

be charged. This fee is payable before or at the time of the visit. Additional charges may apply for

extended labour or replacement of customer-owned equipment.

4. Fair Usage Policy

4.1 Bandwidth Limits

The Service is subject to fair usage policies. Excessive use that impacts other customers’ experience

may lead to bandwidth restrictions or additional charges.

4.2 Prohibited Activities

Spamming, file-sharing of copyrighted material without permission, or excessive

downloading/uploads that affect network performance is strictly prohibited.

5. Termination

5.1 Termination by Customer

You may terminate the service by providing 30 days notice. Any equipment provided by us must be

returned in good condition.

5.2 Termination by ISP

We reserve the right to terminate your service for non-payment, breach of these terms, or any illegal

activity.

6. Limitation of Liability

6.1 We will not be liable for any loss or damage resulting from service interruptions, delays, or other

network issues beyond our reasonable control.

6.2 Our total liability for any claim shall not exceed the amount paid by you in the preceding three

months.

7. Privacy
We respect your privacy and handle your personal data per our Privacy Policy. Your data may be

collected and used for service improvement and compliance with legal requirements.

8. Dispute Resolution

Any disputes related to this Agreement shall first be attempted to resolve amicably. If unresolved,

disputes shall be subject to arbitration under the laws of South Africa.

9. Amendments

We reserve the right to modify these Terms and Conditions as we see fit. Continued use of the

service after modifications constitutes acceptance.
 

By subscribing to or using our service, you acknowledge that you have read, understood, and agreed

to these Terms and Conditions.