Question 1

Is the internet on?

Accepted Answer

If you suspect your internet connection may be down:

✅ First check if your router is properly connected and turned on.
✅ Restart your router by unplugging it, waiting 10 seconds, and plugging it back in.
✅ If the problem persists, check if there's an outage in your area by visiting the BethNet Facebook page.
✅ If the outage isn't area-wide, and only your connection is affected, contact BethNet support via WhatsApp: 082 637 2424

Most often, restarting your device or checking if your Wi-Fi is enabled can resolve the issue within minutes!

Question 2

What does a router and installation cost?

Accepted Answer

A wireless router costs R550 on average.
Standard wireless installation costs R2500. 
Standard home or business fibre installation costs R2000.

Contact us to get a free quote for your installation.

Question 3

How do your contracts work?

Accepted Answer

Some key points in our contracts and T's & C's include:
✅ Clients may cancel their contract at any time, given that they provide us with a 30 day notice.
✅ BethNet is only responsible for the internet connection up to the main CPE and does not take any responsibility for connections made past this point on the client network.
✅ BethNet is reliant on third parties, and can not be held liable for any effects (such as, but not limited to: loss of income) caused by a loss of internet connection due to a fault on either BethNet’s or a Third Party’s infrastructure.
✅ BethNet reserves the right to suspend any of the services that they provide to a client if the client fails to make payments.

For more info, check out our contracts and T's & C's:

Question 4

Why is my internet slow?

Accepted Answer

If you suspect that your internet speed is not what it should be, you can do a speed test:
1) On a device plugged in at the router
2) On a wireless device in the same room as the router
3) On a wireless device in a room far from the router

⚡On the device connected to or near your router: Is your upload & download speed as fast as it should be?
💬 If so, your internet speed is fine!

📲 On the device in a room far from the router: Is your upload & download speed somewhat slower?
💬 If so, consider upgrading your home network.

✅ Remember to only perform a speed test on one device at a time!
☝️Remember that the more devices are connected to the router at one time (e.g. in the evening when everyone is home) - the less bandwidth each device will get.
🤓 The closer the device is to the router, the higher bandwidth it will get.

Question 5

How do I change my WiFi password?

Accepted Answer

Unfortunately, there isn’t a one-size-fits-all solution that works for every router when resetting a Wi-Fi password, as different routers have varying interfaces and methods for configuration. However, here’s a general process that works for most popular routers:
1. Log into your router:
    • Open a browser and type your router’s IP address into the address bar (commonly 192.168.1.1 or 192.168.0.1).
    • Enter your admin username and password (usually found on the router label or in the user manual).

1. Navigate to the Wireless settings:
    • Look for a section called “Wireless,” “Wi-Fi,” or “Network” settings.

1. Change your Wi-Fi password:
    • Find the field for the “Wi-Fi password” or “WPA/WPA2 passphrase.”
    • Enter your new password, ensuring it’s secure but easy to remember.

1. Save changes and reconnect:
    • Save the changes, and your router will apply the new password. You’ll need to reconnect all your devices using the new password.

If you can't log in or have forgotten the router’s admin password, resetting the router by pressing the reset button on the back (usually with a pin) will restore it to factory settings, but you’ll need to set up your network again.

Question 6

Network VS Internet Service Provider?

Accepted Answer

As your trusted ISP (Internet Service Provider), we bring the world-wide-web to your home or business 🌐 -> 🏡

More specifically, we bring the internet to your router 🛜

Your network consists of the devices that connect to your router (whether they are plugged in, or wirelessly connected).

Most often, issues with internet speed have more to do with your network, than with the actual bandwidth your router is receiving from BethNet 😯

Contact us if you suspect a network problem at your home or business. We'll run a quick check and recommend a network expert if necessary.

Follow us to learn more:

Question 7

How can I contact support?

Accepted Answer

BethNet support is available on WhatsApp from 8AM to 8PM

Question 8

How to maximise my internet speed?

Accepted Answer

Maximise your home Wi-Fi speed with these simple tips:
✅ Place your router centrally and elevated, away from obstructions.
✅ Switch to the 5 GHz band for faster speeds if your router supports it.
✅ Limit the number of devices connected at one time.
✅ Keep your router’s firmware up to date.
✅ Use Ethernet cables for stationary devices like desktops or gaming consoles.

Follow us for more tips:

Question 9

Where can I check my account balance and pay my bill?

Accepted Answer

You can now view your invoices and pay them with ease through the My ISP app. 
Simply search "my ISP" on Google Play or your App store and download the app to your phone. 
Your login details for the app are provided with each invoice email that you receive on the 25th of every month.
You can quickly and securely make payments via Netcash from within the app.
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Question 10

What are WiFi generations?

Accepted Answer

For years, understanding Wi-Fi generations was a daunting task. The complex naming scheme, consisting of codes like 802.11n, 802.11ac and 802.11ax, left many confused.
Fortunately, the Wi-Fi Alliance intervened, introducing a straightforward numbering system in 2018. This change replaced technical codes with easy-to-understand version numbers.
Today, in 2024, we have:
Wi-Fi 5: The previous generation, formerly known as 802.11ac. Although introduced in 2014, it was renamed to Wi-Fi 5 in 2018.
Wi-Fi 6: The current generation, previously referred to as 802.11ax.

This updated naming convention has been widely adopted. The simplified system makes comparing Wi-Fi generations effortless. As technology advances, expect further numbered updates, ensuring easy understanding for users.

To learn more about Wi-Fi 6, read our blog post:

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